Custom products
Because each item is made to order, approved custom products cannot normally be returned for preference changes, customer-supplied spelling errors, incorrect dimensions or artwork issues visible in the approved proof.
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Returns & Reprints
Returns and reprints information explaining how Custom Printed Banners handles defects, damage and order issues.
Damage or production errors
Contact orders@customprintedbanners.com within five calendar days of delivery if the shipment is damaged, materially defective or different from the approved order. Include the order number and clear photos of the product and packaging.
When a claim is accepted, we will arrange an appropriate reprint, replacement or refund for the affected item.
Cancellations
Ask to cancel as soon as possible. Once artwork review, proofing or production has begun, work already completed may be non-refundable. Orders cannot be cancelled after production or shipping.
Last updated July 23, 2026.